Acceptance
By buying a product from SoftNix, opening an account, or engaging us for custom work, you agree to these terms.
What we provide
Two things, with different terms.
PRODUCTS are software licensed to you under the licence you bought — see the Licence Agreement.
CUSTOM WORK is delivered against a written scope and a fixed quote. What is in the scope is what we build; anything outside it is a change request with its own quote.
Payment
Products are paid for in full before download. Custom work is paid per milestone, and each milestone is invoiced when it is reached. Invoices are due on the date stated on them.
Delivery and support
Products include the support window stated on the product page, counted from purchase. Custom work includes 90 days of free bug support after launch. A bug is behaviour that differs from the agreed scope; anything else is a change request.
Your responsibilities
You are responsible for the accuracy of the requirements you give us, for the content you put into the software, and for having a lawful basis to hold information about your own customers.
Refunds
See the Refund Policy.
Limitation of liability
Software is provided as described, without warranties beyond those stated here or required by law. Our liability is limited to the amount you paid us for the product or engagement in question.
Termination
We may refuse or end an engagement that breaches these terms. You may stop using our products at any time; doing so does not create a right to a refund outside the Refund Policy.